Win The Storm
The Challenge
Win The Storm sells Elite Storm conference tickets to the roofing, solar, and storm restoration industry. Speed matters. Their sales team needed qualified prospects transferred live, not scheduled for a callback days later. The challenge: a system that can hold a real conversation, read buying signals in real-time, and seamlessly hand off to a human rep while the prospect is still on the line.
The Solution
Win The Storm's RevRing agent Emma runs a conversation flow with two mutually exclusive paths: live transfer or scheduled callback. After each exchange, a tool call evaluates the full conversation context to determine readiness. This isn't keyword matching. It's contextual analysis reading the room in real-time, backed by a knowledge base covering Elite Storm conference details, the ticket offering, and objections common among roofing, solar, and restoration professionals. When the transfer path triggers, the call routes live to the sales manager, a Slack notification fires instantly via webhook, and the contact is tagged in GoHighLevel CRM. When readiness isn't there, the agent books a callback and moves on. Voicemail detection keeps throughput high across 19,440 leads, and every SMS follow-up carries context from the original voice conversation. Test suites validated the transfer decision logic against hundreds of scenarios, ensuring the right path fires every time.
Key Results
Standout Moments
28.9-minute phone call. Emma held a natural, detailed conversation for nearly half an hour without a single awkward pause.
3.2-minute call resulting in a successful live transfer. Full qualification and handoff to the sales team in one conversation.
Emma determined a live transfer wasn't the right move and booked an appointment for July 26 instead. The conversation flow correctly chose the schedule path.
From Slack
